This Programme is designed to teach the key competencies for managing challenging communications. This training is primarily aimed at teams communicating with people in emotional and/or financial distress. Participants are introduced to the key skills for delivering difficult communications in a productive manner, making the structure of communication less challenging. By developing an understanding of interpersonal boundaries employees can develop resilience for managing difficult client loads, thereby more effectively managing the impact of emotional distress in their personal and professional lives. This training is particularly effective with employees working in customer/client services within financial institutions and legal organisations.

Our experience or Ray is someone with a great capacity to engage with a group; a depth of understanding of his field an a real interest in making a difference to peoples lives.

Ray is generous in his time and shows attention to detail in terms of presenting to the specification requested.